Can an order be canceled?
An order is able to be canceled up until shortly before it ships. All orders eligible to be canceled will display a "Cancel Order" option in the "Past Orders" section of customer accounts.
When will I receive the refund after canceling an order?
Once canceled, the amount charged for the order will automatically be refunded. The standard timeframe for refunds to be received back to the payment source is 3-5 business days (however, many customers see the refund post within 24-48 hours).
Why don't I see the "Cancel Order" option next to my order?
An order is able to be canceled up until shortly before it ships. If you don't see the "Cancel Order" option it's because the order All orders eligible to be canceled will display a "Cancel Order" option. If you needed to cancel an order but were unable to in time, learn how to set up a return here.
How do I cancel my order?
Follow the steps below to cancel an order.
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Log into your Hello Bello account
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Scroll down and select “Past Orders”
- Select “Cancel Order” (displayed below any order eligible to be canceled)
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Note: If you’re canceling an order because you weren’t able to make needed updates it in time, after canceling it, follow the steps below to submit the updates and process the new order.
Updating & Processing a New Order
Follow the steps below to update & process a new order.
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Log into your Hello Bello account
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Click the arrow to the right of “Bundle Settings”
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Follow the prompts to edit and submit updates to your Bundle
- Under Subscription Details, click "Order Now" to process the updated order
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